Supportive Friend

Mental Health First Aid (MHFA) Training

Like First-Aid for physical injuries, MHFA is First Aid for the mind.

Mental Health First Aid for Veterans, Military Members and their Families teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives you the skills you need to reach out and provide initial support to someone who may be developing a mental health or substance use problem and help connect them to appropriate care.

The training covers a discussion of military culture and its relevance to the topic of mental health.  A discussion of the specific risk factors faced by many service members and their families such as mental and physical trauma, stress, separation, etc. How to break down the stigma associated with substance use disorders and mental illnesses like anxiety, depression, post-traumatic stress disorder (PTSD) and more. How to reach out to those who suffer in silence, reluctant to seek help. Community resource information and support.

Business Meeting

Workplace Violence Prevention Training

Train your team to properly and proactively respond to workplace violence concerns.

Training for private organizations, government agencies, communities, and self to provide education on early identification and intervention approaches to provide support during the early to worsening signs and symptoms of frustration, anger, irritability, withdrawal, and other concerning behaviors. This is known as noticing the "behavior change" and how to safely respond.


Key tenets of the training are identifying signs and symptoms of this behavior change for those we know and understanding the cumulative signs and symptoms for persons we don't know. Discussions surrounding how to support self or others during these challenging times and organizational and community professional resources to assist when appropriate.


Training concludes with discussions centered around Team member response during a critical incident and organizational Leadership response and resources following a traumatic event.


Training may be tailored to the organizations needs regarding establishing a workplace violence prevention program and proper workplace violence investigation techniques and available investigative resources.

Two Men at a Meeting

Escalation Avoidance/ De-Escalation Training

Our initial approach to a volatile situation and our ongoing interaction greatly impact the outcome.

While interacting with an individual experiencing an acute episode of mental illness or crisis, good communication skills are our most effective tool for escalation avoidance/ de-escalation.


How we communicate, both verbally and non-verbally, with this individual will often determine how the outcome of the interaction.


This seminar includes aspects of non-verbal communication, effective crisis communication skills, the importance of active listening and empathy, communicating with persons experiencing a mental health challenge (high levels of stress, mental health illness, and/ or substance use disorder), as well as communicating with someone under special circumstances such as autism or intellectual disability.